Ordering Information

Planning a project with promotional products involves careful consideration of various factors. From meeting deadlines to adhering to brand guidelines and obtaining necessary approvals, there’s a lot on your plate. Explore our FAQs section for general information, but for project-specific details, feel free to reach out to us directly. We’re here to help tailor your promotional efforts to perfection.

Artwork Requirements

To ensure optimal print quality, we kindly request art files in vector format, such as EPS or PDF, derived from a vectorized file. Formats like JPG, TIFF, and PNGs may not meet our standards. If you’re unsure about your files, we’re happy to check and provide guidance. Additionally, we offer file conversion services for a nominal fee if needed.

For a seamless collaboration, sharing your company’s brand guidelines is ideal. This helps us uphold and elevate your brand, ensuring that the final product aligns perfectly with your brand identity.

Prices on this website

  • While we strive to keep product prices on this website up-to-date, please be aware that they are subject to change by the manufacturer without prior notice.
  • The listed price per item does not encompass additional charges such as art fees, setups, molds, and other customization charges that may be necessary for your order.
  • Shipping charges are not included and are determined by the carrier. However, we do offer shipping estimates based on packaging information provided by the factory, including weights and carton dimensions.

Turnaround Time

Turnaround time is variable, influenced by factors such as the product type and decoration method. Art preparation, quantity, proofs, and shipping time also contribute to production timelines.

For select items, a quick 2-day shipment is possible if the order is placed with existing artwork on file or if you provide the art in the required format promptly. Please note that in such cases, there is no time for proofing, and the associated risks must be assumed. While we ensure the art is ready for factory setups, occasional errors may be identified during preproduction proofs.

Additionally, please consider weekends, holidays, and unforeseen events like equipment breakdowns, severe weather, or natural disasters, which may extend the turnaround time. We appreciate your understanding in these situations.

You Need Less Than The Minimum Quantity

If you require a quantity below the specified minimum, certain manufacturers may have the flexibility to accommodate this. Please get in touch with us for more details and personalized assistance

Assorted Product Colors

Depending on your desired quantity and product selection, we offer the option to print on a variety of product colors for an additional charge.


Upon request, we provide samples. Please note that fees may apply to cover item costs, especially for pricier items, as well as shipping expenses. For more details on samples, feel free to reach out to us

Custom Printed Samples

If you wish to receive a printed sample of the product before proceeding to production, you will incur charges for both the production cost and shipping. Please be aware that for custom products or designs, these samples may be mandatory. Feel free to contact us for more information on this process.


We are dedicated to ensuring your satisfaction. Our commitment includes a guarantee that our products are free from defects in workmanship, and the imprint is of the highest quality. In the rare instances where an order arrives with printing issues, incorrect colors, or defective products, we will either repeat the order at our expense or seek alternative solutions to ensure your complete satisfaction.


KindPlanet LLC holds no liability for damages arising from unintentional violation of copyright laws or illegal use of trade names or slogans. By submitting materials for printing and/or publication, the client ensures the legal rights of all content.

KindPlanet LLC retains the right to exercise its discretion by refusing to print anything known to be illegal.


While factories typically ship the exact quantity ordered, it’s important to note that in some instances, there may be a variance of up to 10% over or under the requested quantity. In such cases, you will be billed accordingly for the actual quantity shipped.